Get support

How to Get Support

Users have two ways to get support for @Auto_Forwarder_Bot:

Best Practices for Asking for Support

To ensure a quicker and more efficient response, please follow these best practices when reaching out for help.

Before Asking Questions

  • Check the Documentation: Most questions are answered here. Please review the documentation thoroughly before asking.

  • Frequently Asked Questions (FAQ): Visit the FAQ section to see if your question has already been addressed.

  • Search for Answers: If you didn't find an answer in the FAQ, try using the documentation's search box to find relevant information.

Keeping in Mind

  • Be Polite: We are here to help. Please be respectful and kind when asking questions.

  • Be Clear and Concise: Make sure your question is direct and easy to understand. Including screenshots can help clarify the issue.

  • Explain the Problem: Provide as much detail as possible about the issue you're facing. This will help others provide a quicker and more accurate solution.

Include the Following Details When Asking a Question

  • What were you trying to do?

  • What happened?

  • What did the bot do?

More Tips

  • Avoid Vague Phrases: Instead of saying "Bot is not working," please specify the issue, such as "The bot is not forwarding messages" or "The bot is not replying."

  • Get Faster Support: If you want faster assistance, go to @getidsbot and send your ID when asking for help.

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